Privacy Protection Policy
1.0 Policy Purpose and Scope
The collection, use and disclosure of personal information is governed by the Personal Information Protection Act in BC, and there are Federal and International standards that govern the protection of privacy. These standards ensure that organizations recognize the right of individuals to protect their personal information and the needs of organizations to collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
This Policy has been developed by, and is enforced by, the Privacy Protection Officers House of Wyrd Co.
2.0 Responsibilities
If you have any questions or concerns about your Privacy or suspect that there has been a breach of Privacy, immediately contact:
Designated Privacy Officers:
Madeleine Gwynne | madeleine@houseofwyrd.ca
3.0 Policy Statements
We collect your business and professional information in order to verify eligibility to operate in Canada.
Vendor information:
We collect and store information on vendors, distributors and their supplied products as secured digital and paper-based files to meet quality and compliance requirements. Copies of these records may be made available during audits and inspections to qualified agencies. Non-Disclosure Agreements may also be entered into and are subject to the additional privacy terms set forward in the agreements.
Client information:
We collect and store information on clients (Business to Business and Business to Consumer) as secure digital and paper-based files to meet quality and compliance requirements. Copies of these records may be made available during audits and inspections to qualified agencies. Non-Disclosure Agreements may also be entered into and are subject to the additional privacy terms set forward in the agreement.
Third party service providers
We collect and store information on Third-Party Service Providers as secure digital and paper-based files to meet quality and compliance requirements. Copies of these records may be made available during audits and inspections to qualified agencies. Non-Disclosure Agreements may also be entered into and are subject to the additional privacy terms set forward in the agreement.
Licensing/Certifying agencies
We collect and store information on Licensing and Certifying agencies and their employees for business continuity and mandatory retention of records. Copies of these records may be made available during audits and inspections to qualified agencies.
4.0 Complaints:
We will accept complaints in writing and must have a name so we can address the findings to the appropriate person. We will not accept complaints submitted on another person’s behalf.
Should there be a complaint in how we manage or collect our private information, the appropriate Privacy Officer will investigate the complaint and put a response in writing, if it is an area outside the Privacy Officers area, they will work directly with the department head to resolve the situation. If clarification is required, we will contact the complainant to ensure a timely resolution will be had.
The Privacy officers will assign the appropriate officer to address a complaint from outside the company. It is noted that if the person is not satisfied with the organization’s response, they may contact the Information and Privacy Commissioner.
When there is a resolution identified, we will correct any issues that prove to be against the privacy regulations set forth under PIPA. We will immediately forward our results and action to the complainant.
5.0 Destruction
Once personal information of any content is no longer required, i.e. personnel files, we will engage a company to shred/destroy the paper copies. For electronic files: we will ensure total destruction of content once no longer required by law or regulation.
6.0 References
Protecting Personal Information - Province of British Columbia
Ten Principles of Privacy Protection - Province of British Columbia